29bbd Privacy Policy

When you register an account, complete KYC verification, make a deposit, request a withdrawal, or contact support, you provide us with personal data that may include:

• Full legal name and date of birth as stated on your Bangladesh National Identity Card (NID) or passport.
• Mobile phone number registered in Bangladesh (used for account verification and two-factor authentication).
• Email address (used for account communications, transaction confirmations, and where opted-in, promotional communications).
• Identity documents submitted for KYC verification (NID image, passport scan, and selfie photograph).
• Payment information including the bKash, Nagad, Rocket, or bank account details used for deposits and withdrawals. We do not store full payment card numbers.

When you access and use the 29bbd platform, we automatically collect certain technical and usage data, including:

• IP address and approximate geographic location (country and city level only).
• Device type, operating system, and browser type and version.
• Pages visited, time spent on each page, and navigation paths within the platform.
• Session timestamps, login history, and records of all betting and gaming activity associated with your account.

29bbd uses the personal data we collect for the following specific purposes:

• Account creation and management — to register your account, verify your identity, and maintain your player profile on the 29bbd platform.
• Payment processing — to process deposits and withdrawals made via bKash, Nagad, Rocket, Upay, and Bangladesh bank transfers.
• KYC and fraud prevention — to fulfil age verification and identity verification obligations, and to detect and prevent fraudulent activity, money laundering, and other illegal conduct.
• Platform operation and improvement — to deliver, maintain, and improve the 29bbd platform, resolve technical issues, and develop new features for Bangladesh players.
• Customer support — to respond to your queries, complaints, and support requests submitted via live chat or email.
• Responsible gaming — to monitor account activity for signs of problem gambling and to enforce the responsible gaming tools available to all 29bbd players.

29bbd processes your personal data on one or more of the following lawful bases:

• Contractual necessity — processing your data is required to perform the contract between you and 29bbd (i.e., to operate your player account, process transactions, and provide the betting and casino service).
• Legal obligation — certain data processing is required for 29bbd to comply with applicable law, including age verification and KYC obligations.
• Legitimate interests — we process certain usage and technical data based on our legitimate interest in operating a secure, fair, and functional platform for Bangladesh players.
• Consent — where we rely on consent (for example, to send you marketing communications), you may withdraw your consent at any time by contacting our support team or updating your account preferences.

29bbd does not sell your personal data. We share personal data with third parties only in the following limited circumstances, and only to the extent necessary:

• Payment processors and financial service providers — to process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and partnered Bangladesh banks.
• Game and technology providers — game studios (such as Pragmatic Play, Evolution Gaming, and others) may receive session and gaming data necessary to operate the games you play. These providers are contractually bound to use such data only for game delivery purposes.
• Identity verification and KYC service providers — to fulfil our legal obligations around age verification and fraud prevention.
• Regulatory and law enforcement authorities — where 29bbd is required by applicable law, court order, or regulatory authority to disclose certain information, we will comply with that legal requirement.

29bbd applies enhanced security controls to financial and identity data. Payment transaction data is processed in partnership with established Bangladesh mobile financial service providers and banks. We do not retain full payment card or mobile wallet credentials on our own servers beyond what is strictly necessary to complete a specific transaction. KYC documents — including NID scans, passport scans, and selfie photographs — are stored in encrypted form in a secure, access-controlled environment and are accessible only to authorised 29bbd compliance personnel for the purpose of identity verification.

Players are responsible for maintaining the security of their own 29bbd account credentials. 29bbd will never ask for your account password, PIN, or full payment details via chat, email, or phone. If you receive any communication claiming to be from 29bbd that requests such information, you should treat it as fraudulent and report it to our support team immediately at [email protected].

The 29bbd platform uses cookies and similar tracking technologies. We use three categories of cookies:

• Essential cookies — strictly necessary for the platform to function. These include session authentication cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking the platform.
• Analytical cookies — used to understand how players navigate and use the 29bbd platform so we can identify areas for improvement. Data collected through analytical cookies is aggregated and does not identify individual players.
• Preference cookies — used to remember your platform settings and preferences, such as your chosen language version, so that you do not need to re-select these on every visit.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies will affect the functionality of the 29bbd platform and may prevent you from logging in or completing transactions.

29bbd retains personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal data governance policy. Account and transaction records are retained for a minimum period consistent with financial record-keeping obligations. KYC identity documents are retained for the period required by applicable anti-money laundering and fraud prevention regulations. Where you have provided consent for marketing communications, we retain your contact preferences until you withdraw consent or until 24 months have elapsed since your last interaction with the platform, whichever comes first.

When personal data is no longer required for any retention purpose, 29bbd will securely delete or anonymise it so that it can no longer be associated with any individual. Anonymised, aggregated data may be retained indefinitely for platform analytics and improvement purposes, as it no longer constitutes personal data.

As a 29bbd player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all verified requests promptly:

• Right of access — you may request a copy of all personal data that 29bbd holds about you, including the categories of data held and the purposes for which it is processed.
• Right of rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal obligations that require us to retain certain records.
• Right to object to marketing — you may opt out of receiving promotional emails or messages from 29bbd at any time by updating your account communication preferences or by contacting support.
• Right to data portability — you may request that 29bbd provide your personal data in a commonly used, machine-readable format so that you can transfer it to another service provider if you wish.

29bbd will acknowledge all data rights requests within 5 business days and will aim to fulfil verified requests within 30 days. In some cases, we may need to verify your identity before processing a request. Where a request cannot be fulfilled — for example, because a legal retention obligation applies — we will explain the reason clearly.

29bbd implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorised personnel only, regular security reviews of our platform infrastructure, and monitoring for unusual account activity patterns that may indicate a security incident.

While 29bbd takes all reasonable steps to protect your personal data, no online platform can guarantee complete security. You also play an important role in keeping your account secure by using a strong, unique password, not sharing your login credentials with any third party, logging out of your account after each session when using a shared device, and contacting 29bbd support immediately if you suspect any unauthorised access to your account.

With your consent, 29bbd may send you promotional communications about new games, seasonal promotions (such as Pohela Boishakh offers, Eid specials, or BPL season bonuses), deposit bonuses, free spin offers, and other platform news relevant to Bangladesh players. These communications may be sent by email or mobile notification.

You can opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email, by updating your communication preferences in your 29bbd account settings, or by contacting our support team. Opting out of marketing will not affect transactional communications such as deposit confirmations, withdrawal notifications, or security alerts, which are sent regardless of marketing preferences.

The 29bbd platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. During registration, all players are required to confirm their date of birth, and KYC verification is required before any withdrawal is approved. If 29bbd discovers that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete or anonymise the data collected, and refund any eligible remaining balance to the payment method used for deposit where possible. If you believe that a minor may have created a 29bbd account, please contact our support team immediately at [email protected].

29bbd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will notify registered players by email and by displaying a notice on the 29bbd platform. The updated policy will take effect from the date it is published on this page. We encourage you to review this page periodically so that you are always informed of the current version of our privacy practices. Your continued use of the 29bbd platform after an updated policy is published constitutes your acceptance of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 29bbd holds about you, please contact our support team. Our team is available 24 hours a day, 7 days a week, and can assist you in both English and Bangla. We aim to respond to all privacy-related enquiries within 2 business days.

Email contact for privacy matters: [email protected] (plain text — not a clickable link). Please include your registered account mobile number and a brief description of your request so that we can verify your identity and respond efficiently.